Refund Policy

1. Digital Products

All products sold by NexByte Studio are digital products.

Due to the nature of digital products, all purchases are generally final once the product has been delivered, accessed, or downloaded.

By completing a purchase, you acknowledge and accept this policy.

2. Eligible Refunds

A refund may be considered in exceptional circumstances, including:

• The purchased product was not delivered due to a technical issue on our side.
• The same product was accidentally purchased twice.
• The product is proven to be fundamentally different from its advertised description.
• A technical issue prevents the product from functioning as advertised and cannot reasonably be resolved by our support team.
• A refund is required under applicable consumer protection laws.

Refund requests are evaluated on a case-by-case basis.

3. Non-Refundable Situations

Refunds will generally not be provided for:

• Change of mind after purchase.
• Accidental purchases where the product has already been delivered or downloaded.
• Lack of knowledge about how to install or configure the product.
• Compatibility issues caused by third-party software or resources.
• Server problems unrelated to NexByte Studio.
• Customer modifications that cause the product to stop working.
• Failure to meet the system requirements of the product.
• Violations of our Terms of Service or License Agreement.
• Products that have been redistributed, leaked, or shared.

4. Technical Issues

If you experience a problem with a purchased product, please contact our support team before requesting a refund.

Our team may attempt to identify and resolve the issue. Customers are expected to provide sufficient information to reproduce the problem, such as error messages, relevant logs, or configuration details where appropriate.

If the issue is confirmed to be caused by our product and cannot be reasonably resolved, a refund may be considered.

5. Duplicate Purchases

If you accidentally purchase the same product more than once, please contact us as soon as possible.

After verification, NexByte Studio may issue a refund for the duplicate transaction.

6. Refund Requests

To request a refund, contact the NexByte Studio support team and provide:

• Your order or transaction information
• The product purchased
• The reason for your refund request
• Any relevant information that can help us investigate the issue

Providing incomplete or inaccurate information may delay the review process.

7. Refund Processing

If a refund is approved, it will generally be processed through the original payment method whenever possible.

The time required for the funds to appear in your account may depend on the payment provider or financial institution used for the original transaction.

8. Chargebacks

We strongly encourage customers to contact NexByte Studio support before initiating a chargeback.

Unauthorized or fraudulent chargebacks may result in the suspension or termination of access to purchased products and services while the transaction is investigated.

9. Policy Changes

NexByte Studio reserves the right to modify this Refund Policy at any time.

Any changes will be published on this page and will become effective from the date of publication.

10. Contact

If you have questions regarding this Refund Policy or would like to submit a refund request, please contact the NexByte Studio support team through our official support channels.

NexByte Studio
Digital Solutions. Built Different.