Refund Policy

1. Digital goods

Because our products are digital and delivered instantly, all sales are generally final once a product has been downloaded or its license key has been used.

2. When we do refund

• You were charged but never received access to the product.
• The product is fundamentally broken and our support cannot resolve it within a reasonable time.
• Duplicate/accidental double purchases of the same product.

3. When we do not refund

• Change of mind after downloading the files.
• Incompatibility with heavily modified or unsupported server setups, when requirements were clearly listed.
• Issues caused by third-party resources or failure to follow installation instructions.

4. How to request a refund

Open a ticket on our Discord or use the contact page within 14 days of purchase. Include your order number (e.g. NB-00123) and a description of the problem. Approved refunds are returned to the original payment method and the associated licenses are deactivated.

5. Chargebacks

Please contact us before opening a dispute — unwarranted chargebacks result in permanent account and license suspension.